Privacy Policy

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Name
• Email address
• Phone number
• Property address or mailing address
• Information about a property you own, rent, manage, or are interested in
• Inquiry details submitted through website forms
• Appointment, showing, maintenance, or service-related information
• Communications you send to us by email, phone, SMS, forms, or other channels
• Information needed to evaluate or provide property management services

Depending on the nature of the relationship, we may also collect information related to owner, tenant, applicant, vendor, or property management records. This may include lease-related information, payment or account information, maintenance records, application-related information, or other information reasonably necessary to provide property management services.

We do not intentionally collect more information than is reasonably necessary for our business purposes.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, server logs, or similar technologies. This may include:

• IP address
• Browser type
• Device information
• Pages visited
• Referring website
• Approximate location based on technical information
• Date, time, and interaction data

We may use this information to operate, secure, improve, and analyze the performance of our website and marketing efforts.

3. How We Use Personal Information

We may use personal information to:

• Respond to inquiries and contact requests
• Provide property management information and services
• Schedule appointments, showings, inspections, or consultations
• Communicate with property owners, tenants, applicants, vendors, and prospects
• Coordinate maintenance, repairs, inspections, and vendor services
• Process applications, onboarding, documents, or service requests
• Send service-related emails, calls, or text messages
• Improve our website, services, operations, and customer experience
• Maintain business records
• Protect against fraud, unauthorized activity, or misuse
• Comply with legal, regulatory, contractual, or operational obligations

4. SMS/Text Messaging

If you provide your phone number and opt in to receive text messages, Mia MGMT Group LLC may send you SMS/text messages related to property management inquiries, appointment scheduling, showing confirmations, maintenance coordination, account updates, and customer care.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. You may reply HELP for assistance. You may also contact us at (305) 322-8767 or [email protected].

Consent to receive text messages is not a condition of purchase or service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers as necessary to operate and support our messaging services.

5. How We Share Personal Information

We do not sell personal information.

We do not share personal information or mobile information with third parties for their own marketing or promotional purposes.

We may share personal information only as reasonably necessary for legitimate business purposes, including with:

• Service providers who help us operate our website, communications, hosting, analytics, email, SMS, CRM, property management, or business systems
• Vendors, contractors, maintenance providers, inspectors, or service professionals when necessary to coordinate property management services
• Property owners, tenants, applicants, or authorized representatives when necessary for property management operations
• Payment processors, screening providers, software platforms, or professional advisors when applicable
• Government authorities, courts, regulators, or law enforcement when required by law or legal process
• Successors or assigns in connection with a merger, acquisition, restructuring, or transfer of business assets

Service providers are expected to use personal information only as necessary to provide services to us or on our behalf.

6. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, pixels, or similar technologies to understand website traffic, improve performance, remember preferences, and evaluate marketing effectiveness.

You can adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.

We do not currently respond to browser "Do Not Track" signals.

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect personal information using reasonable safeguards appropriate to our business.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, resolve disputes, comply with legal obligations, and enforce agreements.

9. Your Choices and Rights

Depending on your location and relationship with us, you may have the right to request access to, correction of, deletion of, or information about certain personal information we maintain about you.

To make a privacy-related request, contact us at [email protected]. We may need to verify your identity before processing your request.

Certain records may be retained when required or permitted by law, contractual obligations, property management operations, accounting, fraud prevention, dispute resolution, or legitimate business purposes.

10. Email and Marketing Communications

You may opt out of non-essential marketing emails by following the unsubscribe instructions included in the email or by contacting us at [email protected].

Even if you opt out of marketing communications, we may still send service-related or transactional communications.

11. Third-Party Links

Our website may contain links to third-party websites, platforms, portals, or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing information.

12. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated versión on this page with a new effective date. Your continued use of our website or services after changes are posted means you acknowledge the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, contact us at: